Question 1

How do I join helpers as a helper?

Accepted Answer

Create an account or sign in, then head to the Helper dashboard and launch the onboarding flow at /helper/onboarding. The guided experience walks you through ten steps such as Helper Focus, Personal Information, Social Accounts, and Review & Submit (see app/(helper)/helper/onboarding/components/OnboardingNewApp.tsx for the full sequence). Autosave is enabled by default—the OnboardingProvider and AutosaveStatus components persist progress after each change—so you can pause anytime and resume on web or mobile without losing work.

Question 2

What information do I need for profile approval?

Accepted Answer

Helper profiles are evaluated by the Helper Profile Readiness service on a 100-point scale across basic info, portfolio, social proof, and business readiness (services/helperProfileReadiness.ts). Upload a professional headshot, complete your name and location, choose at least one helper type, add six or more gallery items, write a 50+ word bio, and connect a social account with 1,000+ followers. Publishing at least one service package and adding a verified payout contact unlock the ability to apply for jobs and appear in family searches.

Question 3

Can I pause onboarding and finish later?

Accepted Answer

Totally. Each step in the onboarding flow autosaves using the AutosaveStatus component, and the MobileStepper lets you revisit earlier sections without resetting your progress. Your partially completed profile stays in draft until you submit it for review.

Question 4

How do I manage my portfolio media?

Accepted Answer

UploadThing handles media storage for galleries, profile photos, and showreels (lib/uploadthing-utils.ts). When you replace a file, we automatically clean up the old UploadThing asset to keep storage tidy and prevent stale media from appearing in your public profile.

Question 5

How do families request a shortlist of helper?

Accepted Answer

Visit /find-helpers to outline your hiring goals. The page highlights Concierge Placement and verified helpers, and it links directly to our contact form so you can post a job. Our team responds within 24 hours with a curated shortlist.

Question 6

What information do families receive about helpers?

Accepted Answer

Families see the same public profile cards surfaced on helper pages—gallery highlights, bio, categories, and packaged rates. Behind the scenes we use the readiness checklist to ensure only complete, business-ready profiles appear in searches, so families know the helper has verified socials and payout details.

Question 7

Can helpers update availability or pricing after onboarding?

Accepted Answer

Yes. Service packages live in the helper profile editor and can be updated anytime. When you revise a package, the readiness service recalculates your profile score so families always see accurate pricing and availability before posting a job.

Question 8

How are payouts handled for helpers?

Accepted Answer

During onboarding you'll complete the Payment Setup step, where you confirm a Philippine mobile number and preferred payout channel such as GCash. Those details are stored alongside your profile (see payment step configuration in the onboarding flow) so our finance team can release funds as soon as jobs wrap.

Question 9

How does helpers keep my account secure?

Accepted Answer

Sign-in runs on Better Auth v1.4.9 with Convex-backed session storage. Passwords are hashed using Argon2id, and we support Facebook OAuth when its environment keys are configured. Sessions use JWTs with device-bound cookies so you stay authenticated without exposing credentials.

Question 10

How long do sessions stay active?

Accepted Answer

Sessions last for 30 days with a 24-hour rolling refresh window, matching the configuration documented in the authentication stack. Logging out from settings immediately revokes the active JWT across devices.

Question 11

Where can I get more help?

Accepted Answer

Email our support team at support@helpers.ph
 or leave the details on the contact form at /contact. We handle priority issues (payments, access problems) first, but feel free to reach out for feedback or feature requests—every message is read by the product team.

How can we help?

Getting started as a helper

Jobs and bookings

Payments, support, and security

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How can we help?

Getting started as a helper

Jobs and bookings

Payments, support, and security