Data Deletion Request for helpers.ph

At Helpers, we respect your privacy and are committed to protecting your data. If you would like to delete your data from our app, please follow the steps below:

1. Use our contact form: Contact our team from the email address associated with your account. Include “Data Deletion Request” in your message, along with your account details and a brief request for deletion.
2. Processing Time: Once we receive your request, we will verify your identity and process your deletion within 30 days. You will receive a confirmation email once it is complete.

What happens to your data

You can also delete your account yourself at any time from Settings in the app. Either way, within 30 days we:

• Delete your profile, photos, videos, work samples, and saved items
• Delete your sign-in credentials and revoke your connected sign-in providers
• Delete your government ID, selfie, and NBI clearance documents
• Remove your profile from search and from public listings

Some records are anonymised rather than deleted, because they also belong to someone else. Messages you sent stay in the other person’s conversation, and reviews you wrote stay on the profile you reviewed — but they are no longer linked to your identity. Reports and safety records are kept in anonymised form so that deleting an account cannot erase a safety history.

Some records we are legally required to keep.Financial and tax records — payments, payouts, invoices, and, where your employer uses our household tools, payroll records and payslips — are retained as required by Philippine tax regulations. Your payout destination is kept for the same reason, so past payouts still reconcile, but the account number is masked to its last four digits, the account name is removed, and the destination is disabled. These records are kept for compliance only and are not used to contact you. Full detail is in our Privacy Policy.

If you have any questions or concerns, please use our contact form.